Your Privacy Is Our Priority

99f99 ("we", "our", "platform") provides a reliable online betting and casino service for users in Bangladesh. This privacy policy ("policy") describes how 99f99 collects, processes, stores, and protects your personal information, and what rights you have regarding your privacy.

By using our website or services, you are considered aware of and in agreement with the terms of this policy. If you disagree with any part of this policy, please refrain from using our services and contact us at [email protected].

99f99 collects certain information with the aim of providing you a secure, personalised, and smooth service. The information collected falls into two categories.

2.1 Information You Provide Directly

When you register an account, use our services, or contact us, the information you provide includes:

• Full name, date of birth, and national ID number (for age verification)
• Email address and mobile number
• Username and password (stored in encrypted form)
• Financial information — bKash, Nagad, Rocket, or Upay account numbers; bank account details
• Any information provided when contacting our support team

2.2 Automatically Collected Information

When you use our platform, some information is collected automatically:

• IP address and device identification information
• Browser type, operating system, and device model
• Browsing history on the site, page views, and session duration
• Transaction history and betting activity
• Information obtained from cookies and similar tracking technologies
• Login times and activity records in Bangladesh Standard Time (BST, UTC+6)

99f99 uses collected information only for the following lawful purposes:

3.1 Service Provision and Operation

• Account creation, verification, and maintenance
• Processing deposits, withdrawals, and rewards — via bKash, Nagad, Rocket, Upay, and bank transfer
• Ensuring smooth operation of betting and gaming services
• Providing customer support via 24/7 live chat and email
• Managing the VIP programme and bonus offers

3.2 Security and Compliance

• Preventing fraud, money laundering, and other illegal activities
• Verifying the age of account holders (21+)
• Enforcing responsible gaming policies
• Cybersecurity and prevention of unauthorised access

3.3 Service Improvement

• Personalising and improving the user experience
• Identifying and resolving technical issues
• Statistical analysis for developing new services and features
• Presenting relevant offers and promotions based on your preferences

99f99 follows a strict data protection policy. We may share information only in the following limited circumstances:

4.1 Service Provider Partners

Minimum necessary information may be shared with selected third parties for payment processing, technical support, and security verification. These partners are contractually bound to maintain the same privacy standards as we do.

4.2 Legal Obligations

Where required by court orders, regulatory directives, or legal requirements, information may be shared with the relevant authorities.

4.3 Security Protection

Information may be shared with the relevant authorities when needed to investigate fraud, money laundering, or other criminal activities.

4.4 Business Transfers

In the event of a company merger, acquisition, or asset transfer, your information may be transferred. In such cases, the new party will be obligated to maintain standards consistent with this privacy policy.

The 99f99 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

5.1 Types of Cookies

• Essential Cookies: Required for login sessions, security tokens, and the core functionality of the platform. These cannot be disabled.
• Functional Cookies: Remember your language preferences, login information, and personalisation settings.
• Analytics Cookies: Used to collect statistics about site usage in order to improve the service. All data is processed in aggregated and anonymised form.

5.2 Cookie Controls

You can reject or delete non-essential cookies through your browser settings. However, this may limit some functionality of the platform. Disabling essential cookies may prevent the site from working properly.

99f99 maintains industry-standard technical and administrative measures to protect your information:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is protected by secure encryption.
• Encrypted Password Storage: Passwords are never stored in plain form — only encrypted hashes are stored.
• Access Controls: Only authorised staff can access limited information for specific purposes.
• Regular Security Audits: Regular security reviews are conducted to identify and address system vulnerabilities.
• Data Minimisation: Only the information that is necessary is collected and stored.
• Two-Factor Authentication: A two-step verification option is provided to protect your account.

99f99 retains your information only for as long as necessary:

• Active Accounts: All information is retained while your account remains active.
• Closed Accounts: Even after an account is closed, certain information may be kept for a period of time to meet legal and regulatory requirements.
• Financial Transaction Records: Transaction history is retained for an extended period for fraud prevention and legal compliance.
• Support Communications: Chat and email records are retained to improve customer service quality and for dispute resolution.

Once the retention period ends, we securely delete or anonymise the information.

As a 99f99 user, you have the following rights regarding your own information. To exercise these rights, contact us at [email protected].

8.1 Right to Access

You can request to know what information we hold about you and to receive a copy of it.

8.2 Right to Correction

If any of your information is incorrect or incomplete, you can request that it be corrected. Some information can be updated directly from your account settings.

8.3 Right to Deletion

In certain circumstances you can request that your information be deleted. However, we may need to retain certain information where there is a legal obligation or an active dispute.

8.4 Right to Restrict Processing

You can request that the processing of your information be restricted in specific cases, such as while the accuracy of the information is being verified.

8.5 Right to Object

You can object to the use of your information for marketing communications and analytics purposes.

99f99 uses various third-party technologies and services to operate its platform, including game providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, NetEnt, Microgaming, and others) and payment processing partners.

These third parties may have their own privacy policies and may collect information in accordance with their own policies. Our website does not contain external third-party links, but when you are redirected to a payment gateway, the privacy policy of that provider will apply.

99f99 is not responsible for the privacy practices of third parties. However, we work only with trusted and secure partners.

99f99 provides services only to those aged 21 and above. We do not knowingly collect information from anyone under the age of 21.

Age verification is a mandatory step at the time of registration. If we believe an account holder is under 21, we may immediately suspend that account and delete the collected information.

If you believe a minor is using our platform, please notify us immediately at [email protected].

99f99 may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• The "Last Updated" date at the top of this page will be changed
• A notification may be sent to your registered email for important changes
• A notice may be displayed on the platform when you log in

If you continue using the platform after any changes, you will be considered to have accepted the updated policy. Therefore, it is recommended that you review this policy regularly.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support — available after logging in to the platform
• Language: Support is available in Bengali and English

We try to resolve every request as quickly as possible. Privacy-related matters are among our highest priorities.